A specific type of action that returns values within the range of a predefined set of values, called branching codes.
When agents use scripts, the value determined by this action navigates the user to the script step that is the target of the link associated with that value.
Example
Your company sells life insurance, and you want to create a script that branches to two different questions, depending on the customer's age. You create a branching action that finds the age of the business partner in the system after agents confirm the account, and fits the age into one of two ranges: younger than 45, or 45 and above. You incorporate this branching action into the script by linking the range younger than 45 to question set A, and 45 and above to question set B.
When agents use this script, this branching action branches to the correct set of age-related questions, without the agent having to ask the customer's age.
More terms such as branching action in Dictionary B.
- Manual Basic List (CO):
- Help A list that includes the following information: The number of objects processed in the processing step The criteria used to select the objects Whether the objects were successfully processed branching action definition.
- Manual Business Event Brochure:
- Help A catalog publishing a business event offering. It contains the business event types offered and, if required, the dates scheduled branching action explain.
- Manual Base Object Costing (CO-PC):
- Help costs and setting prices in which items are entered manually in the form of a unit cost estimate. A base object cost estimate can be used as an element in other cost estimates and as a basis for branching action what is.
- Manual Budget Use:
- Help budget with regard to the economic process to which a maintenance task belongs. This allows a further grouping by type of activity (for example, repair work, cleaning work, inspection work, or branching action meaning.
- Manual base64:
- Help encoding any binary data in printable characters. Base64 encoding converts every byte into a series of printable characters (the set contains 64 characters). This enables any binary data, even with branching action abbreviation.
