A function that allows managers to immediately broadcast information to agents by sending out an electronic message that appears instantly on each agent's IC interface. Managers can create, preview, and send messages as well as activate or deactivate the display of their own incoming messages. Managers can also construct their own distribution lists for the messages they create.
In addition, managers can define rules within the system that trigger messages to be sent automatically. For example, the system could be customized to send and display an automatic greeting message when a call is answered.
Since broadcast messaging is based on single-direction communication, agents cannot create or send messages. However, they can personalize message display by altering the color, speed, or placement of the area where the message is displayed.
Broadcast messaging consists of the broadcast client and broadcast server.
More terms such as broadcast messaging in Dictionary B.
- Manual Building Method:
- Help Method used by the Transport Load Builder (TLB) to build transport loads. The system assembles the transport loads based on either the capacity of the means of transport or the rounding value broadcast messaging definition.
- Manual Business Transaction Group:
- Help A group of business transactions contained in the system. Transaction groups can be used to define both the allowed and the disallowed transactions broadcast messaging explain.
- Manual Budget Unit (PA-PM):
- Help The base unit used to classify a budget. Example FTE, currency broadcast messaging what is.
- Manual Bound Data Type:
- Help Data type that only exists as an attribute of a data object. See also stand-alone data type broadcast messaging meaning.
- Manual Bottom Up Budgeting:
- Help amount is applied to each employee. Individual employees' values are added together to come up with the budget for the organizational unit. The percentage/amount can be a fixed value or broadcast messaging abbreviation.
