BUSINESS ROUTING title: business routing (BC-SRV-COM) (SAP Library - Glossary)
BUSINESS ROUTING category: Communication Services: Mail, Fax, SMS, Telephony (BC-SRV-COM)
BUSINESS ROUTING explained:
The transfer of incoming calls to the most suitable agent or agent group in the contact center.
An agent's suitability is determined using specific attributes, business partner group attributes or routing server attributes such as dialing codes.
Contact center agents and business partners are grouped and assigned to each other according to specific criteria. This assignment specifies which agents are responsible for which business partners.
More terms such as business routing in Dictionary B.
- Manual Bonus (ICM):
- Help An additional remuneration, which can be defined in the contract as a special payment, such as for achieving a certain sales performance within a defined period of time business routing definition.
- Manual Borrowing Reason:
- Help Specifies the reason for borrowing a medical record business routing explain.
- Manual Business Object (SV-ASA):
- Help object in the real world, such as a purchase order. Business objects describe complete business processes. This type of encapsulation reduces complexity because the inner structure of the business business routing what is.
- Manual Backbone:
- Help High capacity transmission line used for communication between networks business routing meaning.
- Manual BEx Broadcaster:
- Help precalculating and distributing queries, query views, Web templates, reports and workbooks. With the BEx Broadcaster you can create precalculated documents and on-line links and distribute them using business routing abbreviation.
