CO-BROWSING title: co-browsing (CRM-CIC) (SAP Library - Glossary)
CO-BROWSING category: Interaction Center WinClient (CRM-CIC)
CO-BROWSING explained:
Sharing the same Internet browser session for collaborative assistance on the Web.
Co-browsing allows both the agent and the customer to control a browser session. An agent sees exactly what the customer sees and thus an agent can provide better navigational assistance, while using additional communication channels such as telephone, chat or Internet telephony.
More terms such as co-browsing in Dictionary C.
- Manual Configuration Time:
- Help a collaborative process is configured for a specific system landscape. Data is selected from the ES Repository and then configured in the Integration Directory and finally evaluated by the co-browsing definition.
- Manual Contract Administrator:
- Help user who defines settings for business processes as well as the system; therefore, users assigned to this role are legal experts or IT professionals. The contract administrator can: Upload and modify co-browsing explain.
- Manual Control Chart:
- Help graphically representing the characteristic values in an inspection. The control chart is used to clearly illustrate the comparison between the measured values and the action limits, and therefore co-browsing what is.
- Manual Correspondence Group:
- Help Combinations of correspondence applications and correspondence activities. You use correspondence groups to manage all the correspondence related to a lease-out co-browsing meaning.
- Manual Clause Manager:
- Help Central point of access used by the Contract Expert, and Contract Creator to add, remove, and edit clauses co-browsing abbreviation.
