COMMUNICATION MANAGEMENT SOFTWARE title: communication management software (CRM-IC) (SAP Library - Glossary)
COMMUNICATION MANAGEMENT SOFTWARE category: Interaction Center WebClient (CRM-IC)
COMMUNICATION MANAGEMENT SOFTWARE explained:
A third-party software product that manages communication channels and handles individual contacts with customers via different channels, such as phone, e-mail, and chat.
In general, this term should not be used to refer to CTI software, switches (PBX) or automatic call distributors (ACD), since these products are very focused, single-purpose products.
Examples
AMC Multi-Channel Management Suite (MCMS) Aspect Enterprise Contact Server Avaya Interaction Center Cisco IP Contact Centre Genesys G6 Siemens HiPathMore terms such as communication management software in Dictionary C.
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