term integration telephony what is
Meaning of Computer Telephony Integration. What is it: computer. Computer Telephony Integration.

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Definition Computer Telephony Integration

COMPUTER TELEPHONY INTEGRATION title: Computer Telephony Integration (CS) (SAP Library - Glossary)
COMPUTER TELEPHONY INTEGRATION category: Customer Service (CS)
COMPUTER TELEPHONY INTEGRATION explained:

The computer software that connects a telephony switch to a computer.

Computer Telephony Integration (CTI) allows:

Call-attached data

Examples include: Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS) or Interactive Voice Response (IVR) information.

Call processing using a Graphic User Interface (GUI) on a computer screen instead of telephone hardware Different channels such as voice, e-mail and paging to be controlled from one application Automatic logging of call-related information

Example

A call comes into a call center that uses CTI. The switch identifies the caller ID and sends it via CTI to the computer system, which looks up the number and sees that it belongs to Jack Smith. The system then sends the available information about Jack Smith along with the call to an agent's workstation. The agent can answer and process the call right from the computer screen.

More terms such as Computer Telephony Integration in Dictionary C.

Manual Cost Display For Maintenance Plan:
Help A function with which you can determine expected costs from one or more maintenance plans computer telephony integration definition.
Manual Collateral Value (FS-CMS):
Help The value of a collateral agreement which is used for collateralization of receivables computer telephony integration explain.
Manual Character Literal:
Help Superordinate term for text field literals and string literals computer telephony integration what is.
Manual Checkpoint (BC-ABA):
Help for assertions, breakpoints, or logpoints. The ASSERT, BREAK-POINT, and LOG-POINT statements for the definition of checkpoints are not of an operative nature, instead they serve the instrumentation computer telephony integration meaning.
Manual Control Maturity:
Help Attribute of a control that specifies how mature a control is computer telephony integration abbreviation.
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