A series of functions in the IS-T contract and order management component, that allows you to manage and monitor R/3 sales documents (SD contracts and orders,SM orders) in an integrated manner and to process them automatically.
If it is embedded in a Customer Interaction Center, the integrated contract and order manager (ICOM) supports all the business transactions during the sales process for telecommunications products. It also creates a log of any contact that took place with customers as well as a plan of scheduled customer contacts.
The user interface is HTML-based throughout and is both user-friendly and efficient.
With its Internet capabilities, ICOM can provide self-service on the Internet allowing customers to order products and services without the help of a CSR. ICOM can then trigger R/3 processes in the background.
More terms such as integrated contract and order manager in Dictionary I.
- Manual Inbound File:
- Help contains IDocs sent to the SAP System by an external system. The IDoc is a standard SAP format for electronic exchange of data. Transfer in file format is not the only way to exchange IDocs with the integrated contract and order manager definition.
- Manual Intermediate Storage Type:
- Help Storage type in which the product to transport is temporarily put away integrated contract and order manager explain.
- Manual Issue Storage Location:
- Help A storage location from which components are withdrawn for production integrated contract and order manager what is.
- Manual Initial Access (PE):
- Help Function that lets you restrict what is displayed in the menu structure of the dynamic menus so that only a substructure is read integrated contract and order manager meaning.
- Manual Inspection Text:
- Help Text in a material master record that specifies how a quality inspection is to be carried out for a particular material integrated contract and order manager abbreviation.
