term interaction center what is
Meaning of Interaction Center manager dashboard. What is it: can use this iView to display updates.

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Definition Interaction Center manager dashboard

INTERACTION CENTER MANAGER DASHBOARD title: Interaction Center manager dashboard (CRM-CIC) (SAP Library - Glossary)
INTERACTION CENTER MANAGER DASHBOARD category: Interaction Center WinClient (CRM-CIC)
INTERACTION CENTER MANAGER DASHBOARD explained:

iView in the SAP Enterprise Portal. Contact center managers can use this iView to display updates of the real-time status of the contact center throughout the day. Managers can define the key indicators that they want to see on their dashboard. Managers can use the IC manager dashboard to monitor real-time statistics about agent states and queues and determine where they can take action to improve overall performance for the contact center.

Example

If a manager sees that the number of contacts waiting in a queue is too high, the manager knows that he or she should assign more agents to that queue.

More terms such as Interaction Center manager dashboard in Dictionary I.

Manual Interim Status:
Help in the process Changing an Equipment History . When the actual history is replaced by the target history, the system automatically creates an interim status. When it creates an interim status, the interaction center manager dashboard definition.
Manual Inheritance Share:
Help Beneficiary share of plan asset value of the inherited plan in percent interaction center manager dashboard explain.
Manual In-Force Business:
Help of certain objects (contracts or products for example) from an enterprise. In-force business is divided into different segments depending on certain business views (room or product line etc interaction center manager dashboard what is.
Manual Inbound Type:
Help fulfillment notification. Type 1: Notification from the settlement system that a premium has been received. Type 2: Notification from the policy management system on the initial activity of a new interaction center manager dashboard meaning.
Manual Implementation Guide (BC-DOC):
Help configuring the SAP system to meet customer requirements ( Customizing ). The main section is IMG activities, where the relevant system settings are made. The tool contains documentation on each IMG interaction center manager dashboard abbreviation.
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