A function in the Interaction Center that allows managers to design step-by-step, campaign-specific scripts, and allows agents to execute these scripts whenever they need guidance during customer interactions.
Agents use these scripts to guide them through each step of a customer contact and enter the customer's responses in the script. The customer's response dictates the next step that the script displays. These steps may include questions with predefined answers, business transactions, Web documents, or other activities within the Interaction Center (IC).
Interactive scripting makes agents' interactions with customers more consistent, which in turn improves the quality of a company's customer interactions.
More terms such as interactive scripting in Dictionary I.
- Manual International Standard Serial Number:
- Help series of publications introduced by the International Organization for Standardisation Technical Committee . This applies to: Newspapers Magazines Magazine-like series Series of publications interactive scripting definition.
- Manual Intermediate Directory:
- Help A transport directory for exchanging data when using external SAP systems to transport data between transport domains interactive scripting explain.
- Manual Identification Number Category:
- Help attribute used to categorize identification numbers. Identification number categories form part of the additional partner numbers for the business partner, and can be stored on the control tab page interactive scripting what is.
- Manual Inward Delivery Completed Indicator:
- Help An indicator denoting a closed purchase order item for which no more goods receipts are expected interactive scripting meaning.
- Manual Invalid Language List:
- Help Unicode Preconversion: Transaction SPUMG/SPUM4 The invalid language list contains language keys which are not defined for use in SAP systems (Examples: <*>, <@>, <ü> interactive scripting abbreviation.
