A series of questions that appears when an agent selects an objection reason from an interactive script. These questions may provide more information about why the customer gave the objection reason.
Example
An interaction center agent calls Ms. Salizar to ask whether she would like to subscribe to a local newspaper at a discounted rate. Ms. Salizar says that she already has a subscription to another local newspaper, so the interaction center agent selects Existing Subscription as the objection reason. This triggers an objection script, which contains questions designed to get more details from the customer, such as the name of the newspaper or the subscription rate. In this case, the objection script helps the newspaper to define its competitors.
More terms such as objection script in Dictionary O.
- Manual Objective Breakdown:
- Help an objective value to multiple time periods, broken down by category. This information is used to plan initiatives for a program. Valid for planned, negotiated, and actual objective values objection script definition.
- Manual Organization Form:
- Help for which you want to manage a separate medical record. You use the organization form in Customizing for IS-H to stipulate for which events you want to create a new medical record objection script explain.
- Manual Overflow Bed:
- Help Hospital bed that is not intended for regular use, but can be used in cases of urgent need objection script what is.
- Manual Operational Group:
- Help A group of operational conditions. The rules for a conflict verification are determined in an operational group. Operational conditions can be grouped as mechanical, electrical, or process-related objection script meaning.
- Manual Original Parts Master:
- Help The entirety of all parts that an OEM can deliver objection script abbreviation.
