Means of determining the following:
Time interval within which a predefined task must be performed Relevant code defined for this taskThe time interval is calculated with reference to the service profile to which the response profile is assigned.
Example for CS
You create a notification at 10.00. In the response profile, a time interval of 2 hours for the code "Call back customer" and a time interval of 4 hours for the code "Check whether technician is at customer site" are defined. The service window is from 8.00 to 12.00, and from 14.00 to 18.00. Therefore, you must call the customer back by 12.00 to discuss or explain the problem. If required, the technician must be at the customer site by 16.00.
Example for QM
A customer issues a complaint regarding a delivered product. According to your warranty terms with the customer, you must send a replacement delivery within 3 days. For the code "Replacement delivery", you therefore define a time interval of 3 days in which to perform the task.
More terms such as response profile (CS) in Dictionary R.
- Manual Responsible User:
- Help An associated user who is assigned to perform one or more workflow tasks response profile (cs) definition.
- Manual Rules Matrix:
- Help A table of regulations that pertain to a set of parameters and values that check the operations of a control response profile (cs) explain.
- Manual Reserves For Unrealized Costs:
- Help unrealized costs can be created in Cost Object Controlling at the following times: In results analysis - Reserves for unrealized costs are defined as the difference between the cost of sales and the response profile (cs) what is.
- Manual Rule Resolution:
- Help of all users who have the property described by the role. The role resolution takes place at runtime using information from the respective process running. Example At workflow runtime, if there is an response profile (cs) meaning.
- Manual Recall (ICM):
- Help Monetary or non-monetory value that is reimbursed by the commission recipient on account of certain criteria. If the commission recipient receives too much entitlement, these can be recalled response profile (cs) abbreviation.
