ROUTING SCENARIO title: routing scenario (CRM) (SAP Library - Glossary)
ROUTING SCENARIO category: Customer Relationship Management (CRM)
ROUTING SCENARIO explained:
Combination of processing group, business partner group, routing server, communication medium, and attributes.
The scenario specifies the connection of business data from the CRM Online system regarding its use as routing data.
Interaction Center agents and business partners are assigned to each other in the routing scenario. This specifies which agents are responsible for which business partners in business routing.
More terms such as routing scenario in Dictionary R.
- Manual Realignment (FS-BA-AN-PA):
- Help that has already been posted in order to accommodate a change to the organizational structure of the enterprise. You can change financial statement items that were generated before the organizational routing scenario definition.
- Manual Requirement Date (MM-PUR):
- Help In a reservation, the date on which the requested material is due to be withdrawn from the warehouse or stores. Also referred to as the need date routing scenario explain.
- Manual Regional Structure:
- Help A hierarchical structure that divides the service territory according to the following criteria: Postal Political Company routing scenario what is.
- Manual Rollup (EC-CS):
- Help data is summarized into a rollup ledger. The data in a ledger might be too detailed for certain high-level reports and evaluations. To remedy this, you can use rollups to summarize this information routing scenario meaning.
- Manual Request Source Client:
- Help The client where the request or task was created. You can only edit the object list of a Customizing request or task in this client routing scenario abbreviation.
