SCRATCH PAD title: scratch pad (CRM-IC) (SAP Library - Glossary)
SCRATCH PAD category: Interaction Center WebClient (CRM-IC)
SCRATCH PAD explained:
A temporary workspace in the Interaction Center (IC) WebClient that agents use as an electronic notepad to store miscellaneous information during an interaction.
Information from the scratch pad can be copied into other IC functions later in the interaction.
More terms such as scratch pad in Dictionary S.
- Manual Setup Characteristic:
- Help An inspection criteria that is used to determine default values for the setup of the production process scratch pad definition.
- Manual Step Name:
- Help Name for a step in the workflow definition scratch pad explain.
- Manual Settlement Statistics:
- Help Analysis view of the workload monitor in which the workload is displayed, broken down by settlement numbers and clients scratch pad what is.
- Manual Substitution Exit:
- Help substitution to refer to a user-defined ABAP program that is used to substitute specific values. Substitution exits define more complex substitutions and can substitute more than one value in a scratch pad meaning.
- Manual Social Service Plan Assignment Profile:
- Help service plan determination strategy that can be defined for transaction types, by means of which the related social service plan (SSP) is determined for a social application. The standard SAP SSP scratch pad abbreviation.
