SERVICE LEVEL AGREEMENT title: Service Level Agreement (CRM-BTX-CTR) (SAP Library - Glossary)
SERVICE LEVEL AGREEMENT category: Contracts (CRM-BTX-CTR)
SERVICE LEVEL AGREEMENT explained:
An agreement with the customer for the assurance of a specific service within a predefined period of time.
Service Level Agreements (SLA) define the attributes for service products (for example, maintenance, Hotline) that have been agreed upon with the customer in service contracts. The SLA confirms different parameters, such as response time, availability time and system availability.
The SLA effects the pricing for each contract item and the date calculation in the service order, to which the relevant contract items refer.
More terms such as Service Level Agreement in Dictionary S.
- Manual Scorecard Element:
- Help Element of a scorecard. The elements of a scorecard are: the scorecard itself, perspectives, strategies, objectives, measures and initiatives service level agreement definition.
- Manual Settlement Step (IS-U-EDM):
- Help Smallest unit of a settlement procedure. Settlement steps model settlement algorithms and consist of input and output parameters, which can be profiles or values service level agreement explain.
- Manual SAP NetWeaver System:
- Help NetWeaver system serves as an integration layer that can host business applications. Depending on the intended use of the system, all SAP NetWeaver software components may be installed or activated service level agreement what is.
- Manual Spot Price:
- Help Price charged for energy on the spot market service level agreement meaning.
- Manual SIREN Number:
- Help number, in France, assigned to legal persons, and natural persons engaged in commercial activities. You are assigned a SIREN number when you enter your business in the commercial register (SIRENE service level agreement abbreviation.