ABANDONMENT RATE title: abandonment rate (CRM-IC) (SAP Library - Glossary)
ABANDONMENT RATE category: Interaction Center WebClient (CRM-IC)
ABANDONMENT RATE explained:
A query in SAP Business Information Warehouse (SAP BW) that informs the Interaction Center Manager of the proportion of inbound abandoned connections compared to the total number of calls.
An inbound abandoned connection is a connection that is made to the interaction center, but stopped before it reaches the first agent. A customer could have abandoned the connection at any time while ringing, queueing, or during the Interactive Voice Response (IVR).
More terms such as abandonment rate in Dictionary A.
- Manual Approval Step:
- Help The act of accepting or rejecting an import into the relevant target system by the system administration abandonment rate definition.
- Manual Action Box (CA):
- Help that can be used to start specific functions for messages defined in Customizing. This activity can be an action or a measure in the message and includes telephone notes or printing an interim report abandonment rate explain.
- Manual Agency (FS-RI):
- Help the business of a self-employed, full-time or part-time insurance agent. The agency may take the legal form of an individual business, a partnership (general or limited) or a corporation (closed or abandonment rate what is.
- Manual Accrual (RE):
- Help A procedure for displaying rent paid in arrears based on a key date. The SAP system differentiates between several posting periods in the rent display abandonment rate meaning.
- Manual Actual Profit:
- Help The profit actually earned from the difference between actual revenues and actual costs abandonment rate abbreviation.
