AUTOMATED DIALING title: automated dialing (CRM-CIC) (SAP Library - Glossary)
AUTOMATED DIALING category: Interaction Center WinClient (CRM-CIC)
AUTOMATED DIALING explained:
A type of dialing that enables computer systems to automatically dial calls in a call list or a campaign.
In most cases of automated dialing, the system selects the phone numbers that will be dialed, and then only routes calls that are answered by a person to interaction center agents. All other possible outcomes of a call, such as busy signals, answering machines, and no answers are not processed by agents.
There are several types of automated dialing, such as preview, progressive, and predictive dialing.
More terms such as automated dialing in Dictionary A.
- Manual Arrivals List:
- Help Report listing all cases that were assigned with the status 'actual' or 'planned' to a nursing organizational unit within a specified period automated dialing definition.
- Manual Auto-ID Cockpit:
- Help The Web user interface for SAP Auto-ID Infrastructure automated dialing explain.
- Manual Account Group (EC-PCA):
- Help structure containing any number of accounts from one chart of accounts. Account groups can be used in the information system, allocations, and various planning functions. An account group that is the automated dialing what is.
- Manual Activity Category (AII):
- Help A method of grouping activities according to their function automated dialing meaning.
- Manual Actual Capacity Requirement:
- Help The capacity requirements for a work order that have been reduced since the start of order processing or since the last confirmation automated dialing abbreviation.
