COMPUTER TELEPHONY INTEGRATION title: Computer Telephony Integration (CS) (SAP Library - Glossary)
COMPUTER TELEPHONY INTEGRATION category: Customer Service (CS)
COMPUTER TELEPHONY INTEGRATION explained:
The computer software that connects a telephony switch to a computer.
Computer Telephony Integration (CTI) allows:
Call-attached dataExamples include: Automatic Number Identification (ANI), Dialed Number Identification Service (DNIS) or Interactive Voice Response (IVR) information.
Call processing using a Graphic User Interface (GUI) on a computer screen instead of telephone hardware Different channels such as voice, e-mail and paging to be controlled from one application Automatic logging of call-related informationExample
A call comes into a call center that uses CTI. The switch identifies the caller ID and sends it via CTI to the computer system, which looks up the number and sees that it belongs to Jack Smith. The system then sends the available information about Jack Smith along with the call to an agent's workstation. The agent can answer and process the call right from the computer screen.
More terms such as Computer Telephony Integration in Dictionary C.
- Manual Controlling Level (CO):
- Help controlling process is based. The levels are used for the following purposes: Assignment of the account assignment object (such as internal order or WBS element) Analysis of actual and planned costs computer telephony integration definition.
- Manual Container Element:
- Help An entry in a container. The entry is defined using the following entries: Name ID Data type reference computer telephony integration explain.
- Manual Company Pension Scheme:
- Help by an employer that are over and above the compulsory contribution levels for statutory pension insurance. These measures provide additional support towards safeguarding the future of the employee computer telephony integration what is.
- Manual Confirmation (FIN-FSCM-TRM-TM):
- Help sent to the relevant business partner upon the conclusion of a financial transaction. Confirmations can be printed or sent electronically by the SAP System. Confirmation forms are defined by the computer telephony integration meaning.
- Manual Commission Contract Partner:
- Help Commission recipient that signs a commission contract designed especially for him/her as a result of individual contract negotiations with the sold-to-party computer telephony integration abbreviation.
