Collective term for SAP's suite of artificial intelligence and knowledge management tools, including the Solution Database (SDB) and Interactive Intelligent Agent (IIA). Enterprise Intelligence is an extremely powerful solution that allows a company to dynamically gather, analyze, and organize its vast amounts of intellectual property and information, and leverage this information to maximize the effectiveness of all customer interactions through any of the communication channels available today. Enterprise Intelligence empowers executives and frontline decision-makers by providing tools for knowledge capture, categorization of technical expertise, and intelligent and guided searches in customer service and support. These tools are accessible through the Interaction Center and through the Internet.
More terms such as enterprise intelligence (CRM) in Dictionary E.
- Manual Enhancement Area:
- Help A functional area of an application in Customer Relationship Management (CRM), for which an enhancement with customer attributes is supported enterprise intelligence (crm) definition.
- Manual Engineer (XAP-IEP):
- Help A position that involves supervising a facility enterprise intelligence (crm) explain.
- Manual Essential Booking (PE-LSO):
- Help assigned if participation at a course is considered necessary for a participant. Bookings with essential priority cannot be removed from the participant list when the course is in firmly booked enterprise intelligence (crm) what is.
- Manual Event-Controlled Bank Statement:
- Help is not triggered periodically or by the existence of a posting, but rather by a banking business-related event, such as overflow at the bank statement printer, returned check or returned debit memo enterprise intelligence (crm) meaning.
- Manual Eligibility Rule (CRM-IPH):
- Help determines whether a customer is eligible for contract pricing. Eligibility rules are used in the Contract Management functions for the pharmaceutical industry in SAP Customer Relationship Management enterprise intelligence (crm) abbreviation.
