term infokey help what is
Meaning of infokey. What is it: display. Infokeys determine which infovalues will be displayed on.

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Definition infokey

INFOKEY title: infokey (CRM-CIC) (SAP Library - Glossary)
INFOKEY category: Interaction Center WinClient (CRM-CIC)
INFOKEY explained:

Specifies the variables used for the agent dashboard display.

Infokeys determine which infovalues will be displayed on the agent dashboard when a new contact is received.

Example

Infokey = Automatic Number Identification (ANI)

Infovalue = 1-888-555-1212

Display: 1-888-555-1212

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