INTERACTION CENTER title: interaction center (CRM-IC) (SAP Library - Glossary)
INTERACTION CENTER category: Interaction Center WebClient (CRM-IC)
INTERACTION CENTER explained:
A customer service department within a company whose agents use various channels to handle inbound contacts, such as customer concerns, as well as outbound contacts, such as campaigns.
Traditional call centers handle voice-only customer contacts. The interaction center may include all types of channels of customer contact, including voice, e-mail, Web, fax, video kiosk and regular mail. This is an inbound and outbound service-based environment where agents handle all types of contacts, which may include sales, service, or collections.
More terms such as interaction center in Dictionary I.
- Manual International Article Numbering:
- Help introduced in 1977 and based on the Bundeseinheitlichliche Betriebsnummer (German numbering system) BBN for unique article identification. Under the supervision of the International Article Numbering interaction center definition.
- Manual Identification Point:
- Help The location in an automated warehouse where incoming goods are identified interaction center explain.
- Manual ID Mapping Proposal:
- Help A master data object suggested by the system as similar or identical to another master data object interaction center what is.
- Manual Index (BC-TRX):
- Help The storage of document information in a retrieval system. Its purpose is to make it as easy as possible to find information on documents using search queries interaction center meaning.
- Manual IBIRelational:
- Help An interface provided by the BI Java SDK and implemented by all relational connectors which serves as a point of entry to a set of interfaces that provide access to relational metadata and queries interaction center abbreviation.
