PREDICTIVE DIALING (CRM-CIC) title: predictive dialing (CRM-CIC) (SAP Library - Glossary)
PREDICTIVE DIALING (CRM-CIC) category: Interaction Center WinClient (CRM-CIC)
PREDICTIVE DIALING (CRM-CIC) explained:
A type of automated dialing that dials more phone numbers than there are agents ready to receive the calls.
Uses algorithms to predict how many agents are ready and the number of calls that will not be completed and, in turn, will not be routed to agents, such as busy signals, answering machines, or calls that are not answered.
Example
There are 10 agents ready to receive calls. The system uses algorithms to determine that it will dial 20 calls.
More terms such as predictive dialing (CRM-CIC) in Dictionary P.
- Manual Parked Posting:
- Help A posting that changes no values in accounting predictive dialing (crm-cic) definition.
- Manual Product Allocation Determination Procedure:
- Help A procedure to determine how a product that is only available in restricted quantities is distributed to the customer predictive dialing (crm-cic) explain.
- Manual Planning Activity Area:
- Help Activity area that is use for planning and simulation in Labor Management predictive dialing (crm-cic) what is.
- Manual Planning Segment (AP-PPE):
- Help of a line network and for which the order sequence is to be determined within model mix planning. The order sequence for the planning segment determines the order sequence for the other lines in the predictive dialing (crm-cic) meaning.
- Manual POH:
- Help Process On Help Request, screen event. Triggered by requesting the field help (F1) for an input field on the screen predictive dialing (crm-cic) abbreviation.
