Means of determining the following:
Time interval within which a predefined task must be performed Relevant code defined for this taskThe time interval is calculated with reference to the service profile to which the response profile is assigned.
Example for CS
You create a notification at 10.00. In the response profile, a time interval of 2 hours for the code "Call back customer" and a time interval of 4 hours for the code "Check whether technician is at customer site" are defined. The service window is from 8.00 to 12.00, and from 14.00 to 18.00. Therefore, you must call the customer back by 12.00 to discuss or explain the problem. If required, the technician must be at the customer site by 16.00.
Example for QM
A customer issues a complaint regarding a delivered product. According to your warranty terms with the customer, you must send a replacement delivery within 3 days. For the code "Replacement delivery", you therefore define a time interval of 3 days in which to perform the task.
More terms such as response profile (CS) in Dictionary R.
- Manual Reference Item:
- Help containing all the data required for posting for a business partner, with the exception of the posting date and due date. The SAP system creates the repetition items using the reference item and the response profile (cs) definition.
- Manual Rejection (FS-PE):
- Help Response to payment orders that cannot or are not to be executed in full. An order is rejected after postprocessing, after which the payment order receives the Rejected status in Payment Engine response profile (cs) explain.
- Manual Row Pattern:
- Help a row in a report. A row pattern is applied to rows that are semantically identical (for example, to all header rows of a group level) whereby the relevant data from the data provider is inserted response profile (cs) what is.
- Manual Rule Type (IS-H):
- Help Checks that analyze the services entered for a case with respect to particular criteria are combined in a rule type response profile (cs) meaning.
- Manual Rate Ready:
- Help bill clearing performed by the billing agent on behalf of the service provider that owns the services. The billing consolidator requires all the relevant information (for example rate data) in order response profile (cs) abbreviation.
