ROUTING SCENARIO title: routing scenario (CRM) (SAP Library - Glossary)
ROUTING SCENARIO category: Customer Relationship Management (CRM)
ROUTING SCENARIO explained:
Combination of processing group, business partner group, routing server, communication medium, and attributes.
The scenario specifies the connection of business data from the CRM Online system regarding its use as routing data.
Interaction Center agents and business partners are assigned to each other in the routing scenario. This specifies which agents are responsible for which business partners in business routing.
More terms such as routing scenario in Dictionary R.
- Manual Registration Scope:
- Help applicable to a specific producer-to-consumer registration instance. A given consumer can register any number of instances with the same producer. Any task performed by either the consumer or the routing scenario definition.
- Manual Release Creation Periodicity:
- Help between two successive releases against a scheduling agreement. This interval is defined in the creation profile of a scheduling agreement item. You might wish to create forecast delivery schedules routing scenario explain.
- Manual Runtime Mode:
- Help defines the handling of system templates by the Internet Transaction Server (ITS). There are two runtime modes for system templates: Production mode (default) System templates in production mode routing scenario what is.
- Manual Role (FS-CM):
- Help claims processing for which a performer is responsible. Example Role for subrogation/recovery Role for fraud detection Role for legal disputes (litigation, negotiation) Role for claim settlement routing scenario meaning.
- Manual Report Body:
- Help contains all data for a report transferred from the SAP component Specification Management. To create a final report such as a material safety data sheet, data from other SAP applications is routing scenario abbreviation.
