SERVICE LEVEL AGREEMENT title: Service Level Agreement (CRM-BTX-CTR) (SAP Library - Glossary)
SERVICE LEVEL AGREEMENT category: Contracts (CRM-BTX-CTR)
SERVICE LEVEL AGREEMENT explained:
An agreement with the customer for the assurance of a specific service within a predefined period of time.
Service Level Agreements (SLA) define the attributes for service products (for example, maintenance, Hotline) that have been agreed upon with the customer in service contracts. The SLA confirms different parameters, such as response time, availability time and system availability.
The SLA effects the pricing for each contract item and the date calculation in the service order, to which the relevant contract items refer.
More terms such as Service Level Agreement in Dictionary S.
- Manual Season Wind-Up:
- Help Seasonal goods are flagged with a deletion indicator, thus enabling them to be reassigned at the end of a season service level agreement definition.
- Manual Site (CRM-CIC):
- Help address, or telephone number (from Dialed Number Identification Service, or DNIS) that the customer is currently using to contact the contact center agent. The channel site ID is the technical name service level agreement explain.
- Manual Supplement Change Directory:
- Help references to requests that, when merged, form the extent of the new and changed software objects of the delivery component (by referencing the change piece list(s) of the delivery component, for service level agreement what is.
- Manual Special Service:
- Help A procedure in which you handle goods separately before the delivery, corresponding to the requirements of your customers. Example: Hanging garments on hangers service level agreement meaning.
- Manual Special Depreciation:
- Help for tax reasons that is allowed in addition to ordinary depreciation. Typically, this form of depreciation allows depreciation by percentage within a tax concession period, without taking into service level agreement abbreviation.
