BUSINESS CONTEXT (CRM-CIC) title: business context (CRM-CIC) (SAP Library - Glossary)
BUSINESS CONTEXT (CRM-CIC) category: Interaction Center WinClient (CRM-CIC)
BUSINESS CONTEXT (CRM-CIC) explained:
A collection of business objects related to call lists or interactions (calls).
The business context helps agents execute calls in call lists by displaying all data related to the call.
Items contained in business contexts can include:
Business partners Business transactions Interactive scripts Campaigns Campaign tasks Product catalogsExample
The business context is automatically transferred to the Interaction Center (IC) when an agent accepts an automated-dialed call.
More terms such as business context (CRM-CIC) in Dictionary B.
- Manual Base Value (IS-MP-NF):
- Help A planned value of a non-ferrous metal that is determined in order to calculate prices on the basis of an assumed, long-term rate business context (crm-cic) definition.
- Manual Basic Process:
- Help define data exchange processes. Various data exchange processes can be implemented based on basic processes. Process parameters are defined for the basic process that help differentiate when business context (crm-cic) explain.
- Manual Braille Line:
- Help device with a display, through which data stored in a computer can be output in Braille. Braille comprises raised points and the user reads by feeling these points. Braille can only reproduce text business context (crm-cic) what is.
- Manual Branching Action:
- Help action that returns values within the range of a predefined set of values, called branching codes. When agents use scripts, the value determined by this action navigates the user to the script step business context (crm-cic) meaning.
- Manual Base Unit Of Quantity:
- Help A unit that measures the quantity managed on an asset master record business context (crm-cic) abbreviation.
