INTERACTION CENTER title: interaction center (CRM-IC) (SAP Library - Glossary)
INTERACTION CENTER category: Interaction Center WebClient (CRM-IC)
INTERACTION CENTER explained:
A customer service department within a company whose agents use various channels to handle inbound contacts, such as customer concerns, as well as outbound contacts, such as campaigns.
Traditional call centers handle voice-only customer contacts. The interaction center may include all types of channels of customer contact, including voice, e-mail, Web, fax, video kiosk and regular mail. This is an inbound and outbound service-based environment where agents handle all types of contacts, which may include sales, service, or collections.
More terms such as interaction center in Dictionary I.
- Manual Inventory Value:
- Help The value of the raw materials and items in storage. The value of inventory can be determined by several different means, to include cost, current market value, FIFO or LIFO interaction center definition.
- Manual ITS Mapping Manager:
- Help Internet Transaction Server (ITS) that keeps track of the current load on AGate processes and assigns new user session requests accordingly. The ITS Mapping Manager assigns each new user session interaction center explain.
- Manual Integration Test Plan:
- Help In ASAP, a test plan that combines the defined resources, time frames, scope and procedures for performing integration testing interaction center what is.
- Manual Implementation Guide (BC-DOC):
- Help configuring the SAP system to meet customer requirements ( Customizing ). The main section is IMG activities, where the relevant system settings are made. The tool contains documentation on each IMG interaction center meaning.
- Manual Information Type (FS-BP):
- Help can be specified by the customer which can be used to summarize various additional information about a business partner. Additional information includes customizable fields, text fields, checkboxes interaction center abbreviation.
