Specifics of the IC WinClient:
Replaces the call state component in the multichannel interface.
Provides agents with a real-time display of contact state information and incoming site information including but not limited to dialed number identification service (DNIS) and an e-mail inbox.
The original call state component contains hard-coded call state information. This information was only relevant to telephony channels and was limited to the hard-coded information specified in SAPphone.
In the multichannel interface, the agent dashboard displays contact state information for every channel. Each channel has different contact state information to display.
Specifics of the IC WebClient:
An area in the IC WebClient which displays channel, queue, and system information.
More terms such as agent dashboard in Dictionary A.
- Manual Absolute Type Name:
- Help Type name arranged as a path specification that uniquely specifies the context of a data type, a class, or an interface. The absolute type name of any object can be determined using the RTTS agent dashboard definition.
- Manual Attribute Type (CRM-MKT):
- Help characteristics. An attribute type is used to classify attributes according to how they should be represented in the Segment Builder. Example: You may create one attribute type for all single value agent dashboard explain.
- Manual Address Determination:
- Help Procedure used by the System to determine which SAP Business Partner address is used for a particular business activity agent dashboard what is.
- Manual Authorization Object:
- Help authorization concept. Authorization objects enable you to define complex authorizations by grouping up to 10 authorization fields in an AND relationship to check whether a user is allowed to perform agent dashboard meaning.
- Manual Actual Costs (CO):
- Help The costs actually incurred agent dashboard abbreviation.
