CUSTOMER VALUE INDEX title: customer value index (CRM-ANA) (SAP Library - Glossary)
CUSTOMER VALUE INDEX category: CRM Analytics (CRM-ANA)
CUSTOMER VALUE INDEX explained:
Expresses how valuable a customer is to a company. The index is based on the customer contribution margin.
The customer value index is calculated as follows (where CM = contribution margin; x, y, z = weighting)
Customer value index = CM 1 * x + CM 3 * y + CM 3 / CM 1 * z
In the analytical application Churn Management, the customer value index is calculated using the data mining method Scoring. You can specify the weighting yourself.
More terms such as customer value index in Dictionary C.
- Manual Cadastral Category:
- Help Architectural object type used for ICI tax calculation customer value index definition.
- Manual Common Communications Support:
- Help standardized communications support. Common Communications Support (CCS) provides protocols for network communication and data interchange for application programs integrated in an SAA environment customer value index explain.
- Manual Corrector:
- Help A device that converts operating gas volumes to standard volumes using the pressure and temperature measured during operation. The corrector displays the standard volume customer value index what is.
- Manual Capability Index:
- Help process capability, typically using the values Cp and Cpk. Process capability is the quality capability of a process, that is, the suitability of a process for implementation of a unit to fulfill the customer value index meaning.
- Manual Condition Element:
- Help hierarchy used when searching for a message. Example The output type appears at the top right of this hierarchy. When posting a (new) order, the SAP System only searches under the messages that have customer value index abbreviation.
