E-MAIL title: e-mail (CRM-CIC) (SAP Library - Glossary)
E-MAIL category: Interaction Center WinClient (CRM-CIC)
E-MAIL explained:
Workspace component for the application area. This workspace component:
Allows agents to send and receive e-mail Provides contact center agents with an e-mail channel that can be handled like any other incoming channelMore terms such as e-mail in Dictionary E.
- Manual Express Confirmation:
- Help Confirmation without changes that can be posted directly in the application 'Check Status'. The system automatically posts the confirmed quantity that is currently open e-mail definition.
- Manual Entitlement Object Identification:
- Help Unique identification of an entitlement object category e-mail explain.
- Manual EOG Order:
- Help created using Extended Order Generation (EOG). An EOG order can contain just one operation - to divide a product - and one requirement node relevant to the division because only the characteristics e-mail what is.
- Manual E-Mail Client:
- Help Event driven component that sends E-mail messages to a specified set of users for an opportunity e-mail meaning.
- Manual Event (CORPORATE-SPO):
- Help fact that a process object has taken on a business-relevant state influencing the further procedure of a business process. Unlike a function, which is a time-consuming occurrence, this is related to e-mail abbreviation.
