INTERACTION CENTER MANAGER DASHBOARD title: Interaction Center manager dashboard (CRM-CIC) (SAP Library - Glossary)
INTERACTION CENTER MANAGER DASHBOARD category: Interaction Center WinClient (CRM-CIC)
INTERACTION CENTER MANAGER DASHBOARD explained:
iView in the SAP Enterprise Portal. Contact center managers can use this iView to display updates of the real-time status of the contact center throughout the day. Managers can define the key indicators that they want to see on their dashboard. Managers can use the IC manager dashboard to monitor real-time statistics about agent states and queues and determine where they can take action to improve overall performance for the contact center.
Example
If a manager sees that the number of contacts waiting in a queue is too high, the manager knows that he or she should assign more agents to that queue.
More terms such as Interaction Center manager dashboard in Dictionary I.
- Manual Information Area (KM-KW):
- Help of info objects. Info objects of an info area (for example, documentation) can be linked and delivered together. In each info area, you can maintain objects of certain info categories specific to interaction center manager dashboard definition.
- Manual Installer:
- Help Person authorized by the utility company to perform installations. The utility company determines the installers and the service territories for which they are authorized interaction center manager dashboard explain.
- Manual Input Quantity:
- Help The quantity of raw materials used in the manufacturing process to produce a finished product interaction center manager dashboard what is.
- Manual Interpolation:
- Help extrapolation of a meter reading result from another meter reading result within the entry interval. The entry interval is entered in the meter reading unit. Example: Periodic meter reading: April 15 interaction center manager dashboard meaning.
- Manual Inheritance (BC-DWB-TOO-DMO):
- Help attributes from one data object to another. Transfer can be through generalization (that is, by passing on all characteristics), or by copying individual features and their characteristics interaction center manager dashboard abbreviation.
