A function in the Interaction Center that allows managers to design step-by-step, campaign-specific scripts, and allows agents to execute these scripts whenever they need guidance during customer interactions.
Agents use these scripts to guide them through each step of a customer contact and enter the customer's responses in the script. The customer's response dictates the next step that the script displays. These steps may include questions with predefined answers, business transactions, Web documents, or other activities within the Interaction Center (IC).
Interactive scripting makes agents' interactions with customers more consistent, which in turn improves the quality of a company's customer interactions.
More terms such as interactive scripting in Dictionary I.
- Manual Interactive Reporting:
- Help orientated evaluation technique. From a highly aggregated form, you can select detailed information for the required items using the menu and function keys, such as: Sub-items of totals items Company interactive scripting definition.
- Manual Interval Document:
- Help document for counter reading transfer. In standard counter reading transfer, huge numbers of measurement documents are created. To reduce the database volume, you can use interval documents interactive scripting explain.
- Manual Insurance Dunning:
- Help Insurance-specific feature of the dunning procedure interactive scripting what is.
- Manual Inpatient Admission Appointment:
- Help inpatient admission appointment when creating or changing a preregistration. An inpatient admission appointment comprises the following specifications: Planned admission date Planned admission time interactive scripting meaning.
- Manual Informative Date:
- Help Can be used with operational dates in the items of the dateline, for example, labelling date. Delays or cancellations do not postpone the operational dates and do not affect the transportation chain interactive scripting abbreviation.
