CROSS-TRAINED EMPLOYEE title: cross-trained employee (CRM-RPL-ICS) (SAP Library - Glossary)
CROSS-TRAINED EMPLOYEE category: Interaction Center Agent Scheduling (CRM-RPL-ICS)
CROSS-TRAINED EMPLOYEE explained:
An employee who is able to perform tasks within more than one work area.
A cross-trained employee could be, for example, an agent trained able to be in both the work areas Billing and Supervisor.
More terms such as cross-trained employee in Dictionary C.
- Manual Cascading Fonts Settings:
- Help Text with Cascading Fonts With the Cascading Fonts Configurator a set of existing fonts which are supported by SAP can be configured as cascading fonts. The following cascading fonts settings must be cross-trained employee definition.
- Manual Check Run:
- Help A check program run during which preselected CRM data is checked for archivability and the archivable data is then marked with status 'Archivable' cross-trained employee explain.
- Manual Communication Structure (BW-WHM):
- Help structure is independent of the source system and has the structure of an InfoSource 3.x. It contains all the InfoObjects that belong to an InfoSource. Data is updated into the InfoProvider from this cross-trained employee what is.
- Manual Connection (BC-XI):
- Help integration scenario that connects two actions in the process flow of the integration scenario. There are three kinds of connection: A sequence defines the order in which two actions within the same cross-trained employee meaning.
- Manual Critical:
- Help Indicator appended to resource types with required status when there are not sufficient resources available for a course in a given period cross-trained employee abbreviation.
